Self Pay

PATIENT ACCOUNT RESOLUTION YOU CAN COUNT ON.

Resolving self-pay balances is essential to driving revenue cycle success—and with us, it’s more than just a process.

We transform your patient financial experience with expert service and cutting-edge technology—helping you boost revenue, enhance patient satisfaction, and lower bad debt. 

HERE'S WHAT YOU CAN EXPECT:

  • Enhanced Communications 
    1. Multi-Channel Patient Communications - Leveraging mail, email, mobile app, web portal messages, and text notifications. 
    2. Custom Designed Patient Statements
    3. Technology-Enabled Call Centers - inbound and outbound telephony system with predictive dialer solutions, automatic call distribution (ACD), interactive voice response (IVR), digital call recording and screen capture 
    4. Multi-lingual Staff
  • Propensity-To-Pay Scoring + Analytics - Providing deep insights into each patient’s ability and likelihood to pay, enabling customized and efficient account treatment. 
  • Patient Financial Assistance - Guide patients through the complexities of financial assistance and charity applications
  • 501 (r) Compliance - Offering full transparency and detailed reporting, we help your organization maintain 501(r) compliance.
  • Managed Payment Plans - Personalized payment plans based on provider guidelines and patient preferences

 

person paying bills on computer

Expert A/R Support for Patient Accounts

Managing complex patient accounts can be a challenge, but with our specialized expertise, we make resolution seamless. Our team of trained accounts receivable analysts ensures that every detail is handled with care—from validating coverage and initiating billing to resolving disputes, identifying patient refunds, and clearing credit balances. 

We work hand-in-hand with your hospital’s financial services team to streamline workflows, reduce aging, and boost patient satisfaction, so you can focus on what matters most—providing exceptional care. 

woman working on computer

Related Services + Tech

Billing & Collections

We can get you paid faster while decreasing demands on your staff.

Denials & Revenue Recovery

We’ll successfully handle every aspect of revenue recovery – from the denial and appeals process, to recovering variance in payments, to finding missing reimbursements. Our team helps yours stay in the zone of maximizing revenue.

Credentialing & Provider Enrollment

We will expertly handle your physician enrollment so you can focus on high value activities.

Pre-Arrival

Our team and technology will optimize and modernize your pre-arrival services, instilling patient confidence, preventing denials, and improving revenue.

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Relentlessly raising RCM yield. 

Med-Metrix delivers remarkable value for hundreds of leading healthcare systems and physician providers across the country. 

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